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Terms & Conditions

Terms and Conditions

Copyright

All contents copyright © 2016 Trutex Hackney. All rights reserved.

No portion of this service may be reproduced in any form, or by any means, without prior written permission from Trutex Hackney.



Acceptance of Terms of Use

These terms and conditions will apply to all transactions placed online with Trutex Hackney. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Please read these carefully as they govern your access and use of this website and the sale and supply of goods by us to you through our website. They include important sales and product information and by using our website and/or placing an order you accept these terms and conditions in full. If you do not agree with the following terms and conditions then please do not use this website.



Third Party Links

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies those websites or services may have in place and advise you use caution and refer to the websites own policies before using. Providing these links should not be an endorsement of any kind. We do not guarantee the links will work all the time and we have no control over the availability of the linked pages.



Orders

The price and availability of the goods is shown on the relevant page detailing the goods. We will take all reasonable care when processing your order to keep details of your order and payment secure, but in the absence of negligence on our part we cannot be held responsible for any loss you may suffer if a third party gains unauthorised access to any data when accessing or ordering from our website. We are pleased to accept payment via the website with the use of a debit or credit card only. We take most major credit and debit cards with the exception of American Express. Each transaction is subject to authorisation by the card issuer. If the card issuer of your card refuses to authorise payment to us, we will not be liable for any delay and or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. The web prices include VAT at 20% where applicable.



Product Description and Prices

Whilst every effort is made to ensure the pictures and colours depicted on the website match as closely as possible to those of the actual product but due to technical limitations some colours may vary. We try to ensure that all details, descriptions and stock quantity of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All prices are shown in pounds sterling and are inclusive of UK VAT where applicable at the current rate unless clearly stated. We reserve the right to alter our prices and specifications without notice. Any information displayed on our website is updated regularly. The prices quoted on this Website apply only to products sold via this Website. Where the same products are available in our stores or via other stockists different prices may apply.



Delivery

We will make every effort to dispatch goods within 48 hours of placing the order. You will receive an email confirming your order. Please note that during the back to school period, parcels may take longer. If for any reason we cannot dispatch your goods we will notify you immediately by email letting you know when they will be dispatched. If we do not have everything in stock we will send the goods out to you as they come in to store, unless otherwise requested. As soon as you have taken delivery of the goods they become your responsibility in their entirety.



Ownership of Goods

All items supplied to the customer remain the property of Trutex Hackney until they have been paid for in full.



Your Right to Cancel

If you are unhappy with some or all of your goods you may return any of them to us in accordance with our returns procedure. Please note that your right to return products does not apply to any products that fall into the following categories:
Goods made or supplied correctly to a special order.
Socks or tights that have been removed from their packaging
Under garments and mouthguards.
General

Statutory Rights: Nothing in these terms and conditions will affect your statutory rights as a consumer.